I supported people with disabilities as a coach, coordinator, and advocate. The focus was on providing individualized, goal-oriented support in collaboration with specialists, families, and service providers. Through targeted planning, systematic guidance, and the removal of structural barriers,
I promoted self-determination, inclusion, and sustainable development.

Core Responsibilities and Achievements:
• Developed individualized assistance and support plans based on thorough needs assessments
• Collaborated with medical professionals, schools, families, and social services
• Provided crisis intervention and resolved care or access issues
• Conducted regular evaluations of goals and measures, and documented progress
• Strengthened clients’ self-advocacy and personal responsibility
• Ensured compliance with ethical, professional, and legal standards

Key Competencies
• Client Support & Advocacy
• Case Management & Individualized Care Planning
• Strong Communication & Social Skills
• Interdisciplinary Collaboration & Teamwork
• Documentation & Administrative Tasks
• Crisis Intervention & Solution-Oriented Approach
• Knowledge of Disability Law, Relevant Legislation (e.g., BGG, AGG) & Support Systems

As a hotel manager, I empowered cross-functional teams (front desk, housekeeping, maintenance) to take ownership and ensured consistently high service quality.
I removed operational barriers, coached employees on continuous improvement, and aligned daily operations with strategic goals. Through a cooperative, flexible, and service-oriented culture,
I successfully met guest expectations and optimized performance using data-driven and sustainable methods.

Core Responsibilities and Achievements:
• Coordinated front desk, housekeeping, and maintenance teams to ensure smooth operations
• Handled guest complaints, ensured excellent service quality, and optimized guest satisfaction
• Trained new employees and provided ongoing coaching to boost performance
• Oversaw daily operations, including scheduling, inventory control, and vendor management
• Managed challenges such as overbookings, technical issues, or staff shortages with a solution-oriented approach
• Analyzed and monitored KPIs such as occupancy rate, Average Daily Rate (ADR), and guest feedback
• Ensured compliance with safety, hygiene, and service standards

Key Competencies:
• Leadership & Team Management
• Process Optimization & Continuous Improvement
• Conflict Resolution & Communication
• Planning & Prioritization
• Risk Management & Problem-Solving

I supported post-operative patients during extended recovery periods by providing emotional care and psychological stabilization. In close collaboration with medical staff,
I coordinated patient engagement activities and ensured that individual needs were recognized and met. Through situationally adapted communication, empathy, and trust-building, I interacted with people from diverse life backgrounds on an equal footing.
My continuous presence and respectful support significantly contributed to improving well-being and overall patient satisfaction.

Core Responsibilities and Achievements:
• Provided non-medical care for elderly patients to promote comfort and social connection during hospital stays
• Assisted with meal distribution, orientation within the facility, and mobility support
• Acted as an intermediary between patients and nursing staff to address concerns and needs
• Engaged in conversations, reading aloud, and offering a calming presence to reduce loneliness and anxiety
• Fostered a respectful and calm environment, particularly for patients with dementia or cognitive impairments

Key Competencies
• Active Listening & Empathetic Support
• Communication in Healthcare Settings
• Patience & Intercultural Sensitivity
• Teamwork with Nursing and Clinical Staff
• Compliance with Hospital Policies

Conceptualized and created customized visual content for diverse clients – including logos, brand identities, social media graphics, and marketing materials. In close collaboration with clients, I developed creative solutions that effectively supported brand identity and business objectives. I managed all project phases – from ideation to final delivery – ensuring on-time completion and high design quality.

Core Responsibilities and Achievements:
• Designed compelling visual assets such as branding elements, UI components, marketing materials, and social media content
• Collaborated with clients to clarify objectives and deliver creative solutions aligned with brand identity
• Independently managed projects with a focus on quality and deadlines, even when handling multiple projects simultaneously
• Applied agile methods to structure workflows, sprints, and retrospectives
• Successfully delivered over 10 branding projects across three industries
• Utilized AI-powered tools for image generation, photo editing, background removal, and automated design
• Integrated AI workflows to boost efficiency, achieving a 30% faster turnaround on visual content through automated processes

Key Competencies:
• Visual Design & Brand Development
• Creative Concepts & Design Strategy
• Adobe Creative Suite & AI-Driven Design Processes
• Project Management & Agile Methodologies
• Client Communication & Solution-Oriented Approach

In my role as Assistant Store Manager, I supported the operational management of the team and ensured a consistent focus on customer satisfaction and sales targets. I removed operational obstacles, coordinated cross-departmental processes, and coached employees for continuous performance improvement. Through targeted analysis of key figures, I optimized processes and actively contributed to quality enhancement in daily operations.

Core Responsibilities and Achievements:
• Led and supported the sales team in daily operations
• Handled customer complaints and ensured a positive shopping experience
• Shared responsibility for achieving sales targets through team motivation and targeted measures
• Onboarded new employees and provided coaching to address performance gaps
• Managed inventory, stock rotation, and implemented visual merchandising standards
• Responded to immediate challenges such as staff shortages or customer surges with solution-oriented actions
• Analyzed sales figures, customer satisfaction data, and operational KPIs to optimize workflows

Key Competencies

• Team Leadership & Staff Motivation
• Customer Service & Complaint Management
• Sales Management & Target Achievement
• Coaching & Employee Development
• Operational Store Management
• Inventory & Stock Control
• Visual Merchandising & Presentation Standards
• Problem-Solving & Flexibility in Daily Operations
• KPI Analysis & Performance Optimization
• Communication with Internal & External Stakeholders